Thursday, March 01, 2007
Phone calls
I got an automated phone call from Sprint this morning letting me know that I was over my spending limit and that service was schedule to be interrupted. It gave me an option: press 1 to pay now by credit card etc. I did. Then there were more options. And then it said I did not qualify for credit card pay-by-phone feature. ARRRG.
So I called the regular 800 customer service #. I enter different info at the different prompts. Then it says My balance due is ZERO! That I have a credit of $180. huh? That’s not right. I prompt to a LIVE PERSON. We go over this. He says Sprint credited my account $250.
“why” I asked
“an error on our part.” He says
“what was that error?” I ask.
“International text messaging” he replies.
“Ok.” I say. “So how much do I owe you?”
“nothing. You have a credit.” He answers.
“OK. I have to pay you. If you made and error and fixed it, I would still owe my monthly payment right?” trying to get him to agree.
“NO. you have a credit.” He responds.
“Look.” I say, “If I owe you $100, and you over charge me $250 and then credit me that $250, I still owe you $100. the number don’t lie.” I explain.
He is frustrated now and just say, “Sir, you have $180 credit.” That’s all he says.
I ask him.” Let me get this right. Basically, Sprint just GAVE me $250. That’s it. For an error that you made.”
“yes.’ He says and sighs.
I just said thank you.
I am so tired of this company. I switched last year with a 2 year agreement. It costs $175 to cancel. Since I have a $180 credit, I am gonna use that toward the cancellation fee. It is time to switch. I am going to the Sprint store to see if they can explain this to me any better. If not I am going with Verizon! And they are right across the street from the Sprint store.
So I called the regular 800 customer service #. I enter different info at the different prompts. Then it says My balance due is ZERO! That I have a credit of $180. huh? That’s not right. I prompt to a LIVE PERSON. We go over this. He says Sprint credited my account $250.
“why” I asked
“an error on our part.” He says
“what was that error?” I ask.
“International text messaging” he replies.
“Ok.” I say. “So how much do I owe you?”
“nothing. You have a credit.” He answers.
“OK. I have to pay you. If you made and error and fixed it, I would still owe my monthly payment right?” trying to get him to agree.
“NO. you have a credit.” He responds.
“Look.” I say, “If I owe you $100, and you over charge me $250 and then credit me that $250, I still owe you $100. the number don’t lie.” I explain.
He is frustrated now and just say, “Sir, you have $180 credit.” That’s all he says.
I ask him.” Let me get this right. Basically, Sprint just GAVE me $250. That’s it. For an error that you made.”
“yes.’ He says and sighs.
I just said thank you.
I am so tired of this company. I switched last year with a 2 year agreement. It costs $175 to cancel. Since I have a $180 credit, I am gonna use that toward the cancellation fee. It is time to switch. I am going to the Sprint store to see if they can explain this to me any better. If not I am going with Verizon! And they are right across the street from the Sprint store.
